We help you navigate through the covid-19 challenge

We ensure service continuity during the covid-19 situation

  • Our cross-functional teams are always working to overcome the challenges evolving from the covid-19 situation.
  • Our team is still working on facilitating our clients by adopting proper covid-19 preventive measures and following respective SOPs.
  • We haven’t stopped helping our clients in their practice management.
  • We are still ensuring our business partner’s impeccable revenue cycle management.
  • We ensure the highest priority to business continuity, information protection, and safety, that is how we achieve our clients’ trust.

We will keep you updated on Covid-19 situation and specific do-ables

  • We will keep you updated if there is any regime change in respect of the healthcare system affecting our clients.
  • We will keep posting what the latest with the CMS, the CDC, and the FDA have on covid-19 concerning healthcare practices is.
  • Our team can also apprise you of the essential updates through standard communication channels.
  • You can contact our support team regarding the covid-19 concern.

We are still responsive and providing support

  • We are committed to business continuity, and our call center is staffed your claims are being seamlessly processed, you have the support you may need.
  • We haven’t let the prevailing covid situation disrupt our services and continuous support for our clients.
  • We are still effectively managing revenue cycle including medical coding, billing managing A/R.
  • To minimize contact, our team has reduced business travel and spread through different shifts to maintain social distancing and preventive measures.
  • This challenging situation has helped us optimize and streamlining customer service capabilities. We have achieved effectiveness in our service delivery.

Payer-Specific Coding/Billing Resources


  • COVID-19 Telehealth Services
  • COVID-19 Information & Resources
  • COVID-19 Prior Authorization and Ongoing Patient Care Updates


  • Increasing Coverage, Access to At-Home Care with Telehealth


  • What you need to know about the coronavirus (COVID-19) Aetna Providers


  • Coronavirus and COVID-19: What You Need to Know


  • Cigna’s response to COVID-19
  • Interim Telehealth Guidance


  • COVID-19 resource center


  • Coronavirus: Protecting members and reducing the spread of COVID-19
  • Coronavirus Resources for Healthcare Professionals
  • Telehealth – Expanding access to care

Coding & Reimbursement on COVID-19 Testing and Treatment

Healthcare providers can organize testing according to local and state laws. However, it is our utmost desire to keep them informed on the latest guidelines from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS).
Our team is fully updated with the payers’ policies and HHS guidelines on the covid-19 coding, treatment, and reimbursements. Our support team is always there to help our client practices on testing and treatment.
UnitedHealthcare is requesting all physicians and health care professionals who perform and bill for COVID-19 antibody tests to register the test(s).

Other FDA Resources on COVID-19

Coronavirus Disease 2019 (COVID-19): Latest COVID-19 Information from the FDA
FDA Policy for Coronavirus Disease-2019 Tests During the Public Health Emergency
FAQs on Testing for SARS-CoV-2


Hospital Value-Based Purchasing (VBP) Program

What are CMS’ original value-based programs?


End-Stage Renal Disease Quality Incentive Program


Hospital Value-Based Purchasing (VBP) Program


Hospital Readmission Reduction Program


Value Modifier (VM) Program (also called the Physician Value-Based Modifier or PVBM)


Hospital-Acquired Conditions (HAC) Reduction Program